Pro shop phone
Busy at the counter? The caller still gets an answer.
When a call to the pro shop rings out, the golfer gets a text from your club within seconds. They reply or book. Nobody waits on a voicemail.
Missed-call text-back
- A call rings out. You're serving someone, you're out on the course, or it's after hours.
- The caller gets a text from your club straight away. After hours, it tells them when you're open and gives the booking link.
- Your staff reply when they're free, from one shared inbox on a phone or computer.
You keep your phone number. Callers ring the same number they always have.
Example
Your clubSorry we missed your call. Want to book a tee time? Reply here, or book at [your booking link].
CallerAny spots Saturday morning for 4?
Your clubPlenty before 8. Here's the link to lock one in.
The receptionist that knows the easy answers
Most calls to a pro shop are the same handful of questions. Are you open? How much for 18 on a Sunday? Are carts allowed after the rain? What time does twilight start?
An automated assistant can answer those. It tells the caller it's an automated assistant, answers from a fact sheet you've approved, and texts them the booking link while they're still on the line.
Anything it shouldn't handle (a function, a complaint, a member matter) it takes a name, number and message and passes it straight to your staff.
Your phone still rings first. The assistant picks up the calls nobody could get to.
What your staff do
- Reply to texts when they're free.
- Tell me when a fact changes: fees, hours, course status.
What I need from you
- A setting changed with your phone provider, so unanswered calls forward on. I'll walk whoever looks after the phone account through it.
- Your hours, booking link and the wording you're happy with.
- An approved fact sheet for the assistant.
What it won't do
- Take bookings or payments over the phone. It sends the link. The golfer books in your system, the way they do now.
- Send marketing texts. The text goes to the person who just called, about their call. That's it.
- Replace your phone system.
Questions
Do we need a new phone number?
No. Calls that ring out on your number forward on. It's usually one setting with your phone provider, and I check that before promising you a start date.
Will it text people who don't want it?
It only texts someone who just called you, and only about that call.
Does the assistant pretend to be a person?
No. It says what it is at the start of the call.
Are calls recorded?
Only if you want them to be, and callers are told at the start.
Which plan is this in?
Text-back is in the $295 plan. The assistant is in the $495 plan. See pricing.
Start with a free audit
No upfront cost. No lock-in. I build a mock-up of your site before you pay a cent.